Privacy Policy

M Flores Corp · Last updated: September 30, 2026 · Version 1.1

Summary

  • We keep your name, business, phone, email and messages only to handle your orders and reply to you.
  • We contact you by phone call, text message or WhatsApp only if you gave us your number. If you reply STOP or tell us not to contact you, we stop.
  • Our WhatsApp line may be answered by an automated assistant that uses artificial intelligence; a member of our team reviews it and can take over the conversation.
  • If you use the chat on our website, we keep what you write and a functional cookie that keeps your conversation open.
  • We do not sell your data. It is shared only with the providers we use to operate (list below).
  • To see, correct or delete your data, email [email protected]. We reply within 30 days.

1. Who we are

M Flores Corp (“M Flores”, “we”, “us”) is a fresh produce distributor located at 556 W 600 S, Salt Lake City, Utah. We sell to restaurants, food trucks and stores along the Wasatch Front, and to the public at our warehouse. This policy explains what personal information we collect through mfloresproduce.com, our phone line and our WhatsApp line, and how we use it.

Our technology provider operates our website, messaging and order systems on our behalf. It can access your information only to run and support those systems for us.

2. Information we collect

Information you give us:

  • Contact form: your name, email address, subject and message.
  • WhatsApp, text messages and phone calls: your name, business name, phone number, the messages and voice notes you send, and the details of your orders.
  • Email sign-ups: if you subscribed to our emails in the past, your name and email address.

Information collected automatically when you visit the website: your IP address, browser and device type, the pages you visit, the page that sent you to us, and your approximate location based on your IP address. Section 7 explains the cookies and tools that collect it.

We do not ask for Social Security numbers, bank account numbers or card numbers through the website, WhatsApp or text messages. Please do not send them.

3. How we use your information

  • To answer your questions and requests.
  • To open your customer account, take and confirm your orders, and coordinate deliveries.
  • To contact you by the channel you chose: phone call, text message, WhatsApp or email.
  • To understand how the website is used and improve it.
  • To protect the website and our systems from spam, fraud and abuse.
  • To keep the records that tax and accounting laws require.

We do not sell your personal information, and we do not share it with other companies for their own marketing.

4. WhatsApp and our automated assistant

Messages sent to our WhatsApp line may be answered by an automated assistant that uses artificial intelligence (Claude, by Anthropic). Voice notes are converted to text by OpenAI so the assistant can read them. The assistant can take orders and answer questions, and it passes the conversation to a member of our team when needed. You can ask to talk to a person at any time.

WhatsApp is a service of Meta Platforms. Your use of WhatsApp is also subject to WhatsApp’s Privacy Policy.

Website chat. When you use the chat on our website, we collect the name, phone number and email you enter in the chat form, your messages, and technical data such as your IP address and browser. Chat messages may be answered by the same automated assistant described above, and a member of our team can take over at any time. The chat stores a functional cookie (cw_conversation) so your conversation continues if you reload the page; it is not used for advertising. We keep chat messages for the periods described in section 9.

5. Phone calls and text messages

We call or text you only at a number you gave us, about your request, your account or your orders. We do not send promotional text or WhatsApp messages unless you give us separate permission. Reply STOP, or tell us you do not want to be contacted, and we will stop. Your carrier’s message and data rates may apply.

6. Email

If you subscribed to our emails, your name and email address are stored with our email provider, ActiveCampaign. Every email includes a link to unsubscribe, and we honor it.

7. Cookies, analytics and security tools

  • Google Analytics: measures visits and page views using cookies whose names start with _ga. You can opt out with the Google Analytics opt-out browser add-on. Learn more about how Google uses this data.
  • Jetpack Stats (Automattic): counts visits. It does not set cookies for visitors, but it receives your IP address, browser, the page that sent you, language and country. See Automattic’s Privacy Policy.
  • Google reCAPTCHA: protects our contact form from spam. Its use is subject to the Google Privacy Policy and Terms of Service.
  • Akismet (Automattic): checks form submissions for spam.
  • Cloudflare: delivers and protects the website and may set security cookies.
  • Cookie notice: a cookie remembers your choice on our cookie notice.

You can block or delete cookies in your browser settings. The website still works without them.

8. Who we share information with

We share personal information only with the service providers that help us operate, and only for that purpose:

  • Our technology provider (see section 1).
  • Hostinger (website hosting and the server that runs our messaging, automation and customer database systems).
  • Meta Platforms (WhatsApp Business).
  • Anthropic (AI assistant for WhatsApp) and OpenAI (voice note transcription).
  • Google (email, spreadsheets, Analytics and reCAPTCHA).
  • Automattic (Jetpack Stats and Akismet).
  • Cloudflare (website delivery and security).
  • ActiveCampaign (email).

We may also share information when the law requires it, to protect our rights or safety, or as part of a sale or transfer of our business.

9. How long we keep information

  • Customer and prospect information and conversations: while we have a business relationship with you, and up to 24 months after our last contact.
  • Contact form messages and incomplete inquiries: up to 12 months.
  • Order and billing records: as long as tax and accounting laws require.
  • If you ask us not to contact you, we keep only your phone number or email and the date of your request, so we can respect it.

10. Your choices

You can ask us to show you the personal information we have about you, correct it, or delete it, and you can ask us to stop contacting you at any time. Email [email protected] or call (801) 333-7595. We will confirm your identity and respond within 30 days. Some records may need to be kept to comply with the law.

11. Security

We use encrypted connections (HTTPS), individual user accounts with restricted access, and security tools on our website and servers. No system is completely secure, but we work to protect your information.

12. Children

Our website and services are for businesses and adults. They are not directed to children under 13, and we do not knowingly collect their information.

13. Changes to this policy

When we update this policy, we change the date and version number at the top of this page.

14. Contact us

M Flores Corp
556 W 600 S, Salt Lake City, UT
Email: [email protected]
Phone: (801) 333-7595